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Nov
04

Clay Shirky on How to Massively Change Healthcare

By AlexFair Posted in Affordable Care, Consumer-Driven Care, Doctors who want to be paid fairly, Evolutionary Health, Video | No Comments »

Clay Shirky Keynote – Health 2.0 SF 2008 from Health 2.0 on Vimeo.

I wish I watched this video before I started FairCareMD.  As it is, I stumbled upon it last night while looking for something else.  Clay talks about the power of the people, in aggregate, to lead change.  Here he addresses this effect in healthcare and prophesizes changes that we see beginning to reshape healthcare.  If you don’t have 19 minutes to watch the video, the best parts are in his examples.  He talks of a group of cancer patients that wanted to interview an oncologist for inclusion in their service.  He speaks of a orthopedics medical device manufacturer that tried to address a design problem by covering it up and “retraining” doctors.  One got annoyed, posted his thoughts, and a few weeks later everyone knew the device had a real problem and a class action suit was filled.  He talks about the Catholic church’s historical success in covering up pedophile priests and why that method no longer works.  And then he talks about healthcare institutions that resist the changes that are coming from Health 2.0 organizations and ePatients that would have them change for the better.

Most importantly, he predicts that the people will lead the physicians, hospitals, insurance companies, and even our government into the new era of healthcare.  2010 saw the highest insurance cost increases in a decade and 2011 looks like it will follow suit.  More people are figuring out that the jig is up for insurance and coming here and doing other things like setting up clinics on their campuses.  A great story about WeCare TLC was published in Inc Magazine the other day.  A manufacturing company, in response to the high cost of healthcare, opened an on site clinic and saved over half.  Even better, their employees were healthier and there were no “surprises” like heart attacks and strokes in 2010, typically the result of non-care, what usually happens when patient responsibility costs go up.

We at FairCareMD have embraced this concept, allowing the patients to lead.  We already let patients request fair prices from their doctors, but our next step takes it further and automates the process.  Just last night a patient called into our help line and said, in effect ‘Why am I paying $5,700 for an ACL surgery when I can get it for $3,200 on FairCare – and I have insurance!’  Needless to say, she is questioning the wisdom of insurance and going direct now.  Later today we will call all the best orthopedic surgeons in her area and ask what they will charge for a patient going direct.  At least one will be happy to provide a fair price because he or she gets paid better directly than insurance companies will pay for the same exact procedure.  FairCareMD offers this as a free service to get the message out.

Thanks Clay for the explanation of why what we are doing is working!  Your talk presaged the ePatient and #OccupyHealthcare movements.  The question is, when will that tipping point be achieved and when will the institutions that are failing stop failing to notice that the world has moved on.

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Oct
04

Too Important to Fail

By AlexFair Posted in Affordable Care, Consumer-Driven Care, Doctors who want to be paid fairly, ePatients, Evolutionary Health, Health Care Reform, Hospitals, Physician Sentiment, Rejecting Insurance, Social Media, Wellness | No Comments »

In the film starring Denzel Washington, John Q, holds a hospital hostage to save his son's life and while this is an inspirational story with an improbable happy ending, one can only wonder how many lives would have been lost in real life were this to happen.

The Occupy Wall Street movement that has dominated news channels and social media for the past 5 days is only one guillotine short of a revolution, but what I find most disturbing is that it is essentially an angry group of citizens with no clear agenda. Anger and Anarchy are destructive, what is needed here is creative disruption, not just reactive disruption.

The broken healthcare system also makes many of us frustrated and angry and indeed there is some talk of an OccupyHealthcare movement, but there is a problem with such a disruption in healthcare.  Healthcare is Too Important to Fail.  We are talking about human lives and while I think that there are major changes that would be addressed in the wake of radical action, anything that disturbs the care delivery system will have an immediate impact on lives, and that is not acceptable.

Until there is a clear plan, a set of directives, an Occupy Healthcare movement must avoid care disruption.  I know it is trite and overused, but let’s start by taking a line from the Hippocratic oath, primum non nocere or ‘First, do no harm.’

So this means no camp outs, no boycotts, no sit ins, and certainly no Dog Day Afternoon/ John Q inspired moments.

There would appear to be some hope though.  Healthcare Reform (PPACA) has many provisions that are intended to level the playing field.  Unfortunately though, our fractured and misaligned industry players have been true to form.  Insurance companies are playing all the angles, earning record profits and raising premiums while the actual utilization and cost metrics decline.  Hospitals are gobbling up small practices at a frightening rate in anticipation of renewed pricing pressure with a circle the wagons (and capture the referral base) mentality, as usual.  Meanwhile, the majority of Physicians have largely kept their heads down and just kept doing what they have been doing for the past 30 years.  For example, only 30 -35% of Physicians have taken advantage of the huge incentives to implement EMRs, one solution that could vastly reduce the cost of care.  Patients, on the other hand offer a real glimmer of hope.  More are self educating than ever and millions are getting involved, adopting self-care proactive strategies, eating better, and even shopping for care.  The e-patient movement provides hope for us all because where the patients go, the industry will need to follow.

Another reason to hope are startups like ours, Practice Fusion, DrChrono, Register Patient, Your Nurse is On, HealthcareBlueBook, and a thousand others that are innovating to solve the myriad problems in healthcare, trying to beat the clock before incentives, time, and the money completely runs out.

To take the Electronic Medical Record example again, I know I used to spend about $50,000 a month running the IT for 150 doctor’s offices and two large medical billing companies.  Now, several free EMRs are available that improve medical office efficiency and require only an iPad to run.  Now that is revolutionary!  Same thing with Register Patient, a cloud based solution that streamlined the data entry and appointment making process for doctors and patients.  Communication tools like Talk About Health let patients learn from each other and expert providers, saving everyone time and money in appointments are leveling the playing field.  And, of course, FairCare taking the 30% that insurance companies waste and giving it back to doctors and patients like some sort of Keynsian Robin Hood, is making a real difference.  Want to cut the cost of care by 30% or even 50%, this is imminently doable.  I know because we do it every day here.

So here is my OccupyHealthcare Manifesto:

Doctors and Patients, if you are sick of how the system works, do something about it.  Don’t wait for failure, prepare for the inevitable and get ahead of the wave.

Doctors, Practice Administrators, and Hospital Executives:  Embrace innovation that makes care more affordable and improves your bottom line.  You can activate a free account on any of the above services, reduce your cost of doing business, reduce overhead, and pass the savings on to the patient.  Medicare will be bankrupt soon, so this is a survival tactic as well.

Patients:  Utilize these automated systems and favor the doctors who also do.  Examples: Macarthur OBGYN, Howard Luks, Qliance, One Medical, Care Practice, ExclusiveMD, or any of the doctors on FairCareMD are these innovators, so seek them out.  (If you know or are one, please use our recommend a doc feature and we will invite her or him for a free account.)  Also, use the new systems and websites to make care more efficient and self educate as much as possible.  Don’t know where to start? Just watch this video of ePatient Dave or read a few posts by Regina Holliday.  We are all in this together, so meet your doctor half way and make the job easier.  For example, if you are overweight, try to reduce your risk of diabetes or heart attack by seriously dieting.  Most importantly, take responsibility and stop thinking someone else will pay for your health care.  That is unfair thinking and not realistic.  Someone always pays.  How much is paid depends on you, to a large extent.

Medicine is too important to allow to descend into anarchy or walled communities of care where only the rich can afford to be well.  This boils down to…

The first two tenets of #Occupy Healthcare:

1. Do No Harm, do not disrupt the delivery system

2.  We all must Embrace Innovation that Redhttp://blog.faircaremd.com/wp-admin/post.php?post=1342&action=edit&message=1uces the Cost of Delivering or Receiving Care

The rest us up to you.

The Innovators will keep on innovating.

The ePatients will keep on getting involved in their care decisions and making the Physican’s job faster and easier.

Proactive providers and institutions will continue to step up and reduce the cost of care.

Some proactive insurance companies will continue to embrace methods that not only make investors happy, but also make people healthy (no, they are not mutually exclusive goals.)

So what will you do to Occupy Healthcare?

Will you evaluate a new system?

Will you open a Surgical Center?

Will you learn everything there is to know about your problem?

Will you request an online appointment?

Will you offer care for a fair fee?

Will you start a wellness program in your club, work, or family?

What will you do?

If we will all to a little, we will create a radical change that will Save Healthcare, rather than just Occupy it.

Thank you for reading and your support.

Comments are welcome here or through twitter at @FairCareMD or follow Hashtag #OccupyHealthcare.

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Oct
01

HIEs: Right Answer, Wrong Question

By AlexFair Posted in Affordable Care, Health Care Pricing, Health Care Reform, Healthcare Marketplace, Insurance, Rejecting Insurance | No Comments »

Photo of JM Keynes If ever there were a case of “Right Answer, Wrong Question” it is in the government led effort to create Health Insurance Exchanges (HIE).  Yes, HIEs will be helpful in some respects, but the fear of competition and required coverage has also driven insurance rates out of the affordable range in anticipation of deeper ACA implementation.  With insurance companies posting record profits, doctor rates going down, and insurance company lobbyists like Karen Ignagni being quoted as “experts” by the Wall Street Journal, blaming the doctors and hospitals for raising rates, you know who will win this round.  Karen Ignagni is the CEO if AHIP (America’s Health Insurance Plans) and is also credited with the “Astrotuff” fake grassroots campaign that brought down single payer healthcare reform, but don’t get me started on her, she represents everything that is wrong with healthcare and I could talk about her all day.  Here is some recommended reading if you would like to delve.

Here is my point for the day.  This guy to the left is John Maynard Keynes, a British Economist from the 19th century whose ideas have been in and out of favor over the years, but is essentially credited with describing the behavior of free markets.

He relates here because the US government, as part of the Affordable Care Act, mandated an efficient marketplace for insurance plans, not actual health care.  While I am a free market enthusiast, especially for healthcare, this is completely wrong headed because it is about insurance, not care.  This is like making a free market for parenting services where the competitors are government mandated orphanages.  You would never entrust the raising of your children to a big company or a government, so why would you do this for your health?  Time and again, insurance companies have shown that they don’t really care about keeping us healthy, they just want to minimize cost and maximize premiums. Similarly, while I trust the government’s intentions, it is too big of a job for any government to tackle.  Healthcare oversight, payment, and management is a responsibility we should not delegate to anyone, just like the rearing of your children.

Keynsian economics (free markets) on a treatment, visit, or procedure level does make sense though because it keeps the patient involved in their own choices and keeps the feedback loop between care and cost short and uncomplicated.  Insurance companies are like the Dickensian orphanages of healthcare, doing a poor job in bulk and with different priorities than real parents would have for the children.  In contrast, people who shop for care on FairCareMD are saving thousands on needed or wanted care, over 33% on average.  Doctors are getting paid better too.

The 30% of all healthcare dollars that are spent on insurance company costs (like advertising, executive salaries, and needless paperwork) are being put back into the system as better and faster payments for doctors and cost savings and more preventive care for patients.  This is the way Keynesian economics can help healthcare.  Instead, what HIEs will create is an artificial 50% increase in premiums and an equally artificial decrease in rates due to HIE shopping behavior.  Remember, with insurance, just like in gambling, the House always wins and just like when Karen Ignagni mobilized 50,000 insurance company employees to create a fake grassroots campaign against the public option, the insurance industry has shown that they are willing to game the system to make sure they win.  This is why after years of working to get doctors paid fairly by insurance companies, my current efforts are directed into removing the insurance companies all together from the equation.

Join us on FairCareMD and let’s make this work now, for us, for the people we care about, and for those that care for us.  Free markets require choice and the first choice is for you to participate.  Whether you are a healthcare provider or a patient, post your care or post your request and let’s get this market working in your neck of the woods… that is unless you like where healthcare in America seems to be heading.

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Sep
27

The Future of Provider Search

By AlexFair Posted in Affordable Care, Evolutionary Health, FairCareMD, Health Care Reform, Healthcare Marketplace, Physician Sentiment, Provider Reviews | No Comments »
Abigail and Spencer Fair, the first FairCare patients

Abigail and Spencer Fair, the first FairCare patients

When I first started FairCareMD, it was for my kids.  I was looking for a dentist and found the information online or collected over the phone useful, but scattered and hard to compare.  In the end I got lucky and found a dentist through a playdate my daughter had arranged, but this process highlighted a real problem to be solved, two actually:

1.  Information about doctors is on dozens of different websites and difficult to deal with

2.  Pricing data online was practically non-existent

So we sought to solve these problems and created FairCareMD to work out prices and enabled providers to aggregate information across all websites that had information about them.  This was a manual process and most doctors filled in at least a few of the slots we gave them.  It also gave them full control about what was said about them online, but it wasn’t very automated and not easy enough.  So we asked companies to partner with us to automate this process.  For a while we got more “No”s than “Yes”es but we previewed the solution at the National Health 2.0 Conference Yesterday and it was well received, bringing on a drove of new partners.  We announced the creation of a network called HOPE, short for the Health Online Patient Experience.  This idea is actually not a new one, (see the original video we made for the idea) but one that we finally are ready to put in place.

We will be rolling out HOPE over the next few months, adding all providers in America over time.  To read more about it, please see visit our HOPE Page where we will announce new partners and other updates as well.

The founding member of HOPE include:

RateMDs – Patient Reviews of Physicians

Healthcare Blue Book – Fair Price Data

Factual.com – Data

Register Patient – Appointment Scheduling, Forms for Offices and EMR integration

Your Nurse is On – Instant communication

American Healthcare Lending – Financing applications to over 700 lenders for healthcare

Talk About Health - Ask your doctor a question, Conversations about health

I believe this is telling about the future of Provider search.  How will we find our Doctor Tomorrow?  I believe it will be through networks such as HOPE that enable patients to find out everything they can, all in one place. Taking it a step further, the site that enables a direct connection to ask a quick question, make an appointment, get a price, see a photo, watch a video, become educated, or otherwise interact with physicians will be the one that is most useful to patients.

We know that that is a tall order and that no one will be able to do it all as well as a focused company can.  Just as physicians specialize and sub specialize to become the best at their craft, so do websites.  The HOPE Network is like the hospital is to Physicians, everything under one roof, a place to go to find the best specialists, where you eventually wind up in their offices.  This, I believe, is the future of Provider search.  HOPE is for everyone and we welcome all to apply.

This is why for HOPE we enable all that and more:

Check it out!

 

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Sep
01

IDEA MOMENTUM

By admin Posted in Rejecting Insurance, Social Entrepreneurship, Social Media, Uncategorized | No Comments »

There is this conference, and it is big and important.  It used to just be about music and film, but now it is really big in healthcare, as well as all sorts of other “interactive” or digital categories.  It is where stories are told and become part of the fabric that we all call reality.

Last year we created a panel called DIY Healthcare Reform and even though we didn’t get in, suddenly DIY Healthcare Reform became a popular term.  We actually injected it into the the collective consciousness, and we didn’t even get accepted!  A writer and ex-microsoft guy picked up on it (without attribution, he was Microsoft) and used it to help him start a company and get into the finals of Techcrunch Dirsupt.  Now he writes about it constantly there.  No, I’m not bitter, the big win is actually creating DIY Healthcare Reform, which we are doing everyday here at FairCareMD and will start doing it even bigger, better, and faster with a project called HOPE.  It is teh thought leadership that is key and injecting thoughts into the collective consciousness that SXSW is so great at.

SXSW is where ideas gain momentum.

So what is a panel?  Just an idea that people vote for.

This year I kept it simple.  Our Panel, listed below in greater detail after all the panels of my friends, is called:

Would you let your travel agent fly the plane?

I don’t know if this will work any better than last year’s but hey, it is a good question.  If you are not in love with insurance companies controlling what healthcare you can and can not have, raising premiums and making insane profits on your illness and reluctance to get care, then vote for us.

Many of my friends also have panels.  Please vote for them too:

These First Two Were Just Added – Last Day to Vote!

YesNo Consumer-Driven Health Data is a Gift to be Earned Russell Benaroya, EveryMove
We all want to be healthier. We do. Most of us probably thought about it already today but rationali… READ MORE
Health / Future of Medicine Health IT, healthcare, healthcare innovation

Yes
No

Big Data and Health: From Gathering to Farming

Emily Ebert, Health 2.0
Health researchers were once limited to the role of data hunter-gathers – creating studies for data … READ MORE
Health / Future of Medicine data, healthcaree, research

And the original list from yesterday… vote early, vote often!

 

YesNo

StartUp Health: Transforming Healthcare in America

Steven Krein, StartUp Health
Legendary CEO’s Jerry Levin and Steve Case reunite on stage for the first time to discuss health a… READ MORE
Health / Future of Medicine entrepreneur, health wellness, investor

YesNo 

Socially Regulated: We’ve Got Your Regs Right Here

Shwen Gwee, Edelman
Following on the success of the 2010 “Socially Regulated” session, three pioneers of socia… READ MORE
Social Media / Social Networks Business Strategy, Regulated, social media


YesNo

WARNING: Are online reviews bad for your health?

Jason Schultz, UC Berkeley School of Law
Should you pick your doctor the same way you pick where to eat dinner? We are all consumers of healt… READ MORE
Health / Future of Medicine ethics, free speech, reputation

YesNo

Social Media: Fear and Loathing in Health Care

Carmen Gonzalez, Healthcare Communications Group
80% of Americans look online for health information, which represents 59% of adults. Naturally, doct… READ MORE
Health / Future of Medicine Medicine, regulation, social media

YesNo

We’re Doctors: Build This For Us

Wendy Sue Swanson, Seattle Children’s Hospital
This is your chance behind exam room door #5. Find out what physician thought-leaders dream about in… READ MORE
Health / Future of Medicine Health Care, Medicine, Technology

YesNo

Let Patients Help: Why Healthcare Must Wake Up

e-Patient Dave deBronkart, Society for Participatory Medicine
As boomers age, healthcare’s in a nutcracker: a surging population of elders waits to be served by… READ MORE
Health / Future of Medicine Healthcare Design, Medicine, patient

YesNo

Health Care – the Final Tech Talent Frontier?

Lizzie Dunklee, Health 2.0
Earlier in 2011, Jeff Hammerbacher, formerly of Facebook, was quoted in a BusinessWeek article as sa… READ MORE
Health / Future of Medicine Health , Health 2.0, health innovation

YesNo

Would you let your travel agent fly the plane?

Alex Fair, FairCareMD.com
No, of course not, but this is exactly what we do in healthcare – we let the insurance companies mak… READ MORE
Health / Future of Medicine healthcare, medical, reform

YesNo

Your health information can pay for your health

George Mathew, CareProsper
We have a crisis in US healthcare – as unemployment, health insurance and health costs continue to r… READ MORE
Health / Future of Medicine Health , Health 2.0, Health Care technology

 

Here are the details of my panel if you are interested.

Would you let your travel agent fly the plane?

Your vote YesNo
Event Interactive 2012
Format Solo
Organizer Alex Fair – FairCareMD.com
Speakers
  1. Alex Fair – FairCareMD.com
Description No, of course not, but this is exactly what we do in healthcare – we let the insurance companies make the important decisions that determine life and death. Every day thousands of high school educated Claims Representatives tell physicians and patients what care is authorized or what is medically necessary based upon rules devised by accountants that work for profit-driven companies. Worse yet, over 30% of our insurance premium never leave the insurance company except as dividends for shareholders, advertising, and salaries for the enormous staff required to “manage care”. Insurance companies are so powerful that they even rewrote healthcare reform to turn Obamaacare into Everyone-Must-Buy-Insurance-Care. But there is good news too… Just like in America 236 years ago or in the Middle East in 2011, the people are getting wise to this tyranny and revolting. Now over 30% of health plans now have a significant “Consumer Directed” component, leaving more choices and control to patients. This let’s people and doctors Go Direct, managing their own care. Online healthcare marketplaces like FairCareMD have enabled millions of Americas take charge, leaving medical decision making between a doctor and patient, where it belongs. And here is the best part… it costs LESS. Like 37% less. So if you want 675 Billion dollars back America, take back control of healthcare and don’t let your travel agent fly the plane.
Questions
Answered
  1. What is DIY Healthcare Reform and how does it relate to what the goverment is doing?
  2. Why does it work?
  3. How much can be saved in dollars and lives?
  4. How does this make us healthier?
  5. What can we do to help the movement and ourselves?

Rather rabidly anti-insurance, but hey, if you are not part of the solution, you must be part of the problem.

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